Tech support scammers spam YouTube with robot-like warnings

如果您一直在关注我们博客, you certainly know how much we despise the fake tech support scams.

在一个扭曲的新变体中，Crooks正在呼吁所有防病毒 /防默软件客户，并敦促他们现在修复计算机。

一个这样的帐户就是用YouTube垃圾邮件hundredsof videos, all using a computer-generated voice and personalized for each AV/Anti-Malware company:

Oneof those videos hit a little too close to home: “Malware Bytes Antivirus Support”. It has since been removed by YouTube’s Legal Team but we did save a copy which you can watch这里.

他们不仅不知道如何正确拼写我们的名字，也不知道我们不是防病毒软件，他们还在视频的描述中进一步宣传他们的服务：

是时候拿起电话并暴露这些骗子了。

The company behind this scam is “My Tech Gurus” (http://www.mytechgurus.com):

Once on the phone, I am quickly directed to a remote technician and instructed to hang the call to pursue the support session directly through the chat window on my computer:

我知道演习（执行了太多次要记住），所以我只是继续玩游戏，看看它要带我去哪里。

如果“技术人员”是诚实的，她会告诉我，这台计算机绝对没有错，甚至说：“不错的尝试！这是一台虚拟机”。

But this is not the road ‘Helen’ is going to take, oh no… Instead she wastes no time in making up fake errors:

这是“技术”解释：

Of course, fixing those ‘errors’ is not going to be free:

小魅力已经走了足够长的时间，所以我决定质疑他们。毫不奇怪，这些家伙对一切都有答案，包括他们的业务是多么诚实，并且他们位于美国：

这很好奇，因为他们的大多数网站流量来自……印度：

海伦在所有的时候都对我撒谎了吗？好吧，有一种方法可以通过提出100万美元的问题来找出答案：

我之所以问那是因为当我第一次打电话时，技术人员是一名男性，印度口音沉重。他告诉我要挂断电话，海伦将继续与我一起在聊天计划中工作，从而证实技术人员和海伦是同一个人。

I continued talking to Helen for a little bit more and found out she/he was quite busy at the moment helping – ahem scamming – other customers.

Sadly, tech support scams are still going strong and robbing many people of their money. Throughout my investigations, I’ve come to learn about many victims who already have financial difficulties and feel completely devastated after it’s happened to them.

我们的战斗仍在继续，我们鼓励每个人报告每个事件。我们创建了一个指导for victims that describes the variations of scams and what to do in each case.

这似乎是一场永无止境的战斗，但归根结底，如果我们设法仅节省了一个人，那么我们就可以自信地做正确的事。

可以找到正在进行的骗局的视频捕获这里.

[编辑01/22/2015]

The lawyer for My Tech Gurus has sent us this:

The article falsely accuses My Tech Gurus of “spamming YouTube with hundreds of videos, all usinga computer-generated voice and personalized for each AV/Anti-Malware company” and goes on to state that “The company behind this scam is ‘My Tech Gurus’ (http://www.mytechgurus.com)”. The article did not provide any proof that MTG is the entity that is responsible for posting the video or any of its contents; the only link between MTG and the nefarious video? An advertisement that allegedly peddled MTG and its tech support services. Although your client was reckless in posting such accussations without any proof, the lack of proof is not surprising. MTG is not the entity that is responsible for posting the video or any of its contents–and any accusation to the contrary is simply false and damaging to MTG’s business and reputation Ascribing the actions of the publisher to MTG just because MTG may have advertised with the publisher renders the article fatally flawed. This is especially so where your client failed to reach out to MTG to determine the veracity of its claims prior to publication. We urge you to remove the article at once, as it continues to wrongly harm the business of MTG.

With respect to the particular experience of your client’s staffer, the individual at MTG is no longer employed by MTG. MTG is dedicated to ensuring that its customers have the ultimate experience in satisfaction with the company’s services and any employees who fail to adhere to MTG’s strict standards are terminated at once. MTG employs hundreds of individuals and the experience cited in your article is not at all representative of the vast number of positive experiences enjoyed by MTG every day.

We decided to investigate My Tech Gurus again to check if this was indeed an isolated case of a “bad employee”. We took notes during the process and the technician “Jamie” boldly told us:

As I diagnosed your computer found that the reason you are facing this issue might be that in the computer there is some sever Infections installed unknowingly from the internet

当然这不是真的,因为我们使用fully patched and malware free computer. This was the course of action recommended by Jamie:

Now we need to manually remove the infection entries quickly, delete all the embedded system files, secure your computer protocols so that the security updates can be applied to all your software applications

It came at a cost, with a choice of different plans:

- >一次修复 - $ 169.99
—> 1 Year Unlimited tech support and Ultimate Maintenance plan – $269.99
—> 2 Years Unlimited tech support and Ultimate Maintenance plan – $379.99 (Discounted Price)
- > 3年无限的技术支持和最终维护计划 - $ 479.99（折扣价）

From our standpoint, My Tech Gurus has not changed its practices. For the benefit of consumers, and potential victims we are still blacklisting “My Tech Gurus”.

[End of Edit 01/22/2015]